Talking to customers
Reach your customers where they already read their messages.
WhatsApp, text, email or a push to your phone - the same reminder, sent the way each customer prefers, without you typing it.
WhatsApp, because that is where they already are
Send the heads-up your customers will actually read. Hero sends reminders, invoices and payment notices over WhatsApp using approved message templates, so they arrive reliably rather than getting filtered as marketing.
One message the night before, and fewer wasted trips
Hero tells each customer you are coming tomorrow, automatically, at a time you choose. More gates left unlocked, more cars off the drive, fewer trips across town for nothing.
Text and email for everyone else
Not every customer is on WhatsApp, and Hero does not insist. Set a preferred channel per customer and each one gets the same message however they prefer to get it.
When someone replies, you hear about it
A reply comes straight through to you as a notification on your phone, with the customer it came from already attached. Nothing sits unread in a shared inbox nobody owns.
A record of every message
Every reminder, invoice and chase is logged against the customer with when it was sent and how. If someone says they were never told, you can see whether that is true.
WhatsApp business messages use templates approved by Meta, which is what makes them deliverable - so Hero sends reminders, invoices and payment notices rather than free-form chat. Replies come back to you as notifications.